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March 2010 Client Newsletter


The Red Flags statute is scheduled to go into effect on June 1, 2010. On Tuesday, March 23 at 8:00 am (prior to office hours) CPB is sponsoring a program at our office in conjunction with MSNJ on implementing the Red Flags program. The program includes handouts that will put you about 90% of the way to compliance.

If you are interested in attending, please RSVP no later than noon on Monday, March 15th. A light breakfast will be provided.


One of the concerns we are hearing recently is patients who forget their appointments. Our software vendor has just released an “Auto-Dialer” product that can be used with our appointment system to automatically call pts a day or 2 prior to their appt as a reminder.

They also released another new product called a “Digital Pen” which also is used with our appointment system. If you chose to use this product, CPB would cover the cost.

Both of these products would improve the efficiency of your office and cash flow (patients who show up create $$!). Please give Rich a call if you are interested.


As everyone knows from our email or other sources, the HITECH Act went into effect Wednesday February 17th. This information was also emailed to all CPB clients (if we had an email address).

While it covers a number of issues, the one that relates directly to billing is the ability of a patient to require you to “not to disclose an item or service paid for entirely out-of-pocket by an individual to a Health Plan for payment or health care operations purposes, unless such disclosure is required by law.” In other words, you cannot bill insurance for that service.

We do not expect this to occur very often, but a few things are important when it does.
· Your financial policy needs to be revised to clearly indicate that you will comply with their request but it requires payment on the date of service. Each pt needs to sign the new financial policy. If you have the CPB version, let me know and we’ll send the latest version to you.
· It may be helpful to add a sign to your office waiting room “Patients who do not want their insurance billed, the office requires notice prior to being seen and payment in full is required today.”
· Be sure to collect full payment that day and record it on the Charge form.
· On your Charge Form, it is critical that you clearly indicate in big, bold letters “Do Not Bill Insurance.” We will then enter the charge and patient payment, then remove the insurance so it does not get billed.

If there are any questions, please call me.
2010 Client Newsletter Archive